What Kind of Support Does Your Host Offer?

When you are selecting a web hosting company, support should be at the foremost of your thoughts. Even if you are very savvy about building and maintaining a website, there are many issues that can arise, issues you may not be able to handle.

Customer support is something that should not be overlooked either. If you have questions about your account or billing issues, you should be able to have them answered promptly. If your current hosting company is not providing an adequate level of support, you may need to find a new company.

There are many different options for technical support. Many companies are now offering live chats, which is comparable to phone support if you need help quickly. A live chat is very useful if you are trying to fix something on your server and you don’t have a second phone line. You can chat with a support representative while you are working on your site, making the process much easier.

Support tickets are also widely being used right now. When you submit a support ticket, it is much like sending an email to your hosting company that is immediately routed to the appropriate department. Support tickets, depending on the company, are usually answered quite promptly.

The knowledge base method of technical support is very popular with most companies. A knowledge base is similar to a FAQ and will allow you to search for the answer to your problem immediately, instead of having to wait for technical support to get back to you. Most common questions that arise as a result of working on your website can be answered in a knowledge base.

Email support is still being used by many companies, although it is not as prevalent as it used to be. This option usually takes at least a few hours for a response, depending on the time of day and the day of the week.

Now that you now how to get technical support, it is important to select a company that provides 24-hour support, 7 days a week. Many smaller web hosting companies, or budget hosts do not offer this option. You will need to weigh the advantages of paying less against the lack of comprehensive support before making your decision.

There is nothing worse than having a problem with you website at 9pm on a Friday night and knowing there won’t be any one at your hosting company that can help you until Monday morning. If your site needs to be online and can’t risk a long lag time for support, it is important to find a company that will provide you support when you need it.

If you aren’t sure if your host provides a good level of support, you can ask to see customer testimonials, if they aren’t provided. You can also do a search on the Internet to see if there are previous customers of the company that were dissatisfied with the customer support before purchasing your new hosting package.

Related Posts:
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Hosting Industry News Briefing for 03/24/2006
Uptime Guarantees ‘ Fact or Fiction?
Using Site Builders on Your Website
Should You Pay a Set-up Fee?

Posted on 12/14/05 10:05 PM

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